Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301596 | Business Stream | charging method / calculation | Upheld, recommendations | April 2014 |
| 201301770 | Business Stream | meter reading | Upheld, recommendations | April 2014 |
| 201301808 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | April 2014 |
| 201301822 | Scottish Borders Council | handling of application (complaints by opponents) | Some upheld, no recommendations | April 2014 |
| 201301912 | Business Stream | incorrect billing | Not upheld, no recommendations | April 2014 |
| 201301943 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | April 2014 |
| 201302076 | Dumfries and Galloway Council | anti-social behaviour | Not upheld, no recommendations | April 2014 |
| 201302135 | Orkney Islands Council | aids for the disabled (incl blue badges), chronically sick & disabled acts 1970/72 | Not upheld, no recommendations | April 2014 |
| 201302144 | Fife Council | terminations of tenancy | Not upheld, no recommendations | April 2014 |
| 201302161 | Aberdeenshire Council | handling of application (complaints by opponents) | Upheld, recommendations | April 2014 |