Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301190 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2014 |
| 201301250 | Scottish Borders Council | rights of way and public footpaths | Not upheld, no recommendations | March 2014 |
| 201301298 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2014 |
| 201301311 | North Ayrshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2014 |
| 201301345 | Business Stream | charging method / calculation | Some upheld, recommendations | March 2014 |
| 201302003 | Care Inspectorate | complaints handling | Not upheld, no recommendations | March 2014 |
| 201302050 | A Council | primary school | Upheld, recommendations | March 2014 |
| 201302073 | Business Stream | charging method / calculation | Resolved, no recommendations | March 2014 |
| 201302087 | Clackmannanshire Council | primary school | Not upheld, no recommendations | March 2014 |
| 201302141 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2014 |