Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302194 | A Medical Practice in the Tayside NHS Board area | lists | Upheld, recommendations | March 2014 |
| 201302285 | Lochalsh & Skye Housing Association Limited | applications, allocations, transfers & exchanges | Some upheld, no recommendations | March 2014 |
| 201302325 | Scottish Borders Council | complaints handling | Some upheld, recommendations | March 2014 |
| 201302355 | University of Abertay Dundee | academic appeal/exam results/degree classification | Not upheld, no recommendations | March 2014 |
| 201302415 | Scottish Water | sewer flooding - external | Some upheld, recommendations | March 2014 |
| 201302453 | A Council | policy/administration | Upheld, recommendations | March 2014 |
| 201302493 | Fife NHS Board | clinical treatment / diagnosis | March 2014 | |
| 201302512 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2014 |
| 201302534 | Business Stream | incorrect billing | Not upheld, no recommendations | March 2014 |
| 201302648 | Scottish Ambulance Service | appliances, equipment & premises | Upheld, recommendations | March 2014 |