Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201304078 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis No decision reached March 2014
201304161 Business Stream meter reading Not upheld, no recommendations March 2014
201200392 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations February 2014
201201571 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations February 2014
201201658 Tayside NHS Board continuing care Not upheld, recommendations February 2014
201202828 Business Stream leakage Some upheld, recommendations February 2014
201203233 Tayside NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations February 2014
201203644 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2014
201203718 South Lanarkshire Council repairs and maintenance Not upheld, action taken by body to remedy, no recommendations February 2014
201203733 Falkirk Council noise pollution Some upheld, no recommendations February 2014