Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201000633 Lothian NHS Board - Royal Edinburgh and Associated Services Division clinical treatment / diagnosis Some upheld, no recommendations November 2013
201100497 Dumfries and Galloway Council policy/administration Some upheld, recommendations November 2013
201102334 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2013
201103811 South Lanarkshire Council homeless person issues Upheld, no recommendations November 2013
201200273 Lothian NHS Board admission, discharge & transfer procedures Upheld, recommendations November 2013
201200945 Aberdeen City Council repairs and maintenance Some upheld, recommendations November 2013
201201202 Borders NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2013
201202393 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2013
201202598 Aberdeenshire Council zoning of local authorities, planning blight, flood prevention Not upheld, no recommendations November 2013
201202850 Business Stream leakage Not upheld, no recommendations November 2013