Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202304 Aberdeenshire Council policy/administration Some upheld, recommendations September 2013
201202396 Falkirk Council neighbour disputes and anti-social behaviour Not upheld, recommendations September 2013
201202464 Scottish Borders Council policy/administration Some upheld, no recommendations September 2013
201202561 Care Inspectorate regulation of care Some upheld, recommendations September 2013
201202656 Fife Council repairs and maintenance Upheld, recommendations September 2013
201202717 Business Stream charging method / calculation Not upheld, no recommendations September 2013
201202737 An Optician in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2013
201202822 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Some upheld, recommendations September 2013
201202845 The Highland Council handling of application (complaints by opponents) Not upheld, no recommendations September 2013
201202858 Perth and Kinross Council handling of application (complaints by opponents) Some upheld, recommendations September 2013