Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201602652 East Lothian Council repairs and maintenance Upheld, recommendations January 2017
201602676 West Lothian Council primary school Not upheld, no recommendations January 2017
201602813 Glasgow City Council refuse collection & bins Upheld, recommendations January 2017
201602990 Scottish Prison Service complaints handling Not upheld, no recommendations January 2017
201603169 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations January 2017
201603667 Scottish Prison Service complaints handling Upheld, recommendations January 2017
201603748 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201603758 Scottish Prison Service complaints handling Upheld, recommendations January 2017
201604381 East Dunbartonshire Council handling of application (complaints by opponents) Some upheld, recommendations January 2017
201507564 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2016