Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201406406 West Dunbartonshire Council complaints handling (incl social work complaints procedures) Not upheld, no recommendations December 2015
201406444 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2015
201406643 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2015
201406685 Aberdeenshire Council complaints handling (incl social work complaints procedures) Upheld, recommendations December 2015
201406688 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Not upheld, no recommendations December 2015
201406808 The City of Edinburgh Council improvements and renovation Some upheld, no recommendations December 2015
201406815 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2015
201406914 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2015
201407068 Scottish Prison Service visits Some upheld, recommendations December 2015
201407310 Glasgow Caledonian University academic appeal/exam results/degree classification Upheld, recommendations December 2015