Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304920 | Ayrshire and Arran NHS Board | nurses / nursing care | Some upheld, recommendations | July 2015 |
| 201305006 | The City of Edinburgh Council | statutory notices | July 2015 | |
| 201305322 | The Highland Council | development plans - breaches/procedures and enquiries | Not upheld, no recommendations | July 2015 |
| 201305354 | Fife Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | July 2015 |
| 201305453 | South Ayrshire Council | building standards | Not upheld, no recommendations | July 2015 |
| 201305515 | West Lothian Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | July 2015 |
| 201305981 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |
| 201305986 | North Lanarkshire Council | maintenance and repair of roads | Some upheld, recommendations | July 2015 |
| 201306294 | Business Stream | complaints handling | Some upheld, recommendations | July 2015 |
| 201400163 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2015 |