Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203110 | North Lanarkshire Council | repairs and maintenance | Upheld, recommendations | November 2013 |
| 201203180 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2013 |
| 201203255 | An NHS Board | policy/administration | Some upheld, recommendations | November 2013 |
| 201203289 | Ayrshire and Arran NHS Board | admission, discharge & transfer procedures | Some upheld, recommendations | November 2013 |
| 201203300 | Business Stream | charging method / calculation | Not upheld, action taken by body to remedy, no recommendations | November 2013 |
| 201203832 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | November 2013 |
| 201203858 | Lanarkshire NHS Board | nurses / nursing care | Some upheld, recommendations | November 2013 |
| 201203939 | Greater Glasgow and Clyde NHS Board | admission, discharge & transfer procedures | Some upheld, recommendations | November 2013 |
| 201204094 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2013 |
| 201204111 | Fife NHS Board | complaints handling | Upheld, no recommendations | November 2013 |