Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200093 | South Lanarkshire Council | complaints handling | Not upheld, recommendations | July 2013 |
| 201200304 | Renfrewshire Council | parking | Not upheld, no recommendations | July 2013 |
| 201200309 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2013 |
| 201200419 | Ayrshire and Arran NHS Board | admission, discharge and transfer procedures | Not upheld, recommendations | July 2013 |
| 201200648 | Scottish Borders Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | July 2013 |
| 201200671 | Scottish Prison Service | earnings | Not upheld, no recommendations | July 2013 |
| 201200696 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | July 2013 |
| 201200700 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2013 |
| 201200809 | University of Strathclyde | academic appeal/exam results/degree classification | Not upheld, recommendations | July 2013 |
| 201200873 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, no recommendations | July 2013 |