Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102379 | City of Glasgow College | complaints handling | Some upheld, recommendations | June 2013 |
| 201102927 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201102968 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2013 |
| 201105269 | Business Stream | charging method / calculation | Some upheld, recommendations | June 2013 |
| 201105521 | Falkirk Council | repairs and maintenance | Upheld, recommendations | June 2013 |
| 201200030 | North Lanarkshire Council | control of pollution | Some upheld, recommendations | June 2013 |
| 201200172 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | June 2013 |
| 201200180 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201200183 | The Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201200426 | Highland NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | June 2013 |