| 201103232 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2012 | 
          
                                                                                        | 201103340 | Highland NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201103483 | Aberdeenshire Council | parking | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201103741 | South Lanarkshire Council | claims for damage, injury, loss | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201103765 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201103826 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201104215 | Business Stream Ltd | incorrect billing | Upheld, recommendations | December 2012 | 
          
                                                                                        | 201104574 | Scottish Prison Service | policy/administration | Some upheld, recommendations | December 2012 | 
          
                                                                                        | 201104709 | South Lanarkshire Council | complaints handling | Upheld, recommendations | December 2012 | 
          
                                                                                        | 201105083 | Scottish Water | damage caused / compensation | Some upheld, action taken by body to remedy, no recommendations | December 2012 |