Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201806006 | Business Stream | Incorrect billing | Resolved, recommendations | July 2021 |
| 201808455 | East Renfrewshire Health and Social Care Partnership | Home helps / concessions / grants / charges for services | Upheld, recommendations | July 2021 |
| 201810016 | East Ayrshire Health and Social Care Partnership | Adoption / fostering | Upheld, recommendations | July 2021 |
| 201901415 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2021 |
| 201902477 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2021 |
| 201904200 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2021 |
| 201904226 | Western Isles NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2021 |
| 201904518 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2021 |
| 201905182 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | July 2021 |
| 201907613 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | July 2021 |