Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100377 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | September 2013 |
| 201100976 | Inverclyde Council | policy/administration | Upheld, recommendations | September 2013 |
| 201101548 | Glasgow City Council | handling of application (complaints by opponents) | Some upheld, recommendations | September 2013 |
| 201102074 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201103503 | Fife Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | September 2013 |
| 201103803 | Fife Council | public health & civic government acts - nuisances/problems in/around buildings | Not upheld, no recommendations | September 2013 |
| 201104532 | Forth Valley NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2013 |
| 201104985 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2013 |
| 201105518 | Business Stream | policy/administration | Upheld, recommendations | September 2013 |
| 201200094 | Business Stream | charging method / calculation | Not upheld, action taken by body to remedy, no recommendations | September 2013 |