Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202324 | Scottish Prison Service | staff treatment | Some upheld, recommendations | August 2013 |
| 201202329 | Inverclyde Council | other | Some upheld, recommendations | August 2013 |
| 201202334 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | August 2013 |
| 201202445 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | August 2013 |
| 201202584 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201202627 | Forth Valley NHS Board | policy/administration | Upheld, recommendations | August 2013 |
| 201202635 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, recommendations | August 2013 |
| 201202654 | Business Stream | debt recovery / payment fees | Some upheld, recommendations | August 2013 |
| 201202855 | Directorate for Planning and Environmental Appeals | handling of application (complaints by opponent) | Not upheld, no recommendations | August 2013 |
| 201203030 | Business Stream | communication / consultation | Upheld, recommendations | August 2013 |