Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202688 | Scottish Prison Service | policy/administration | Some upheld, no recommendations | April 2013 |
| 201202730 | The City of Edinburgh Council | statutory notices | Not upheld, recommendations | April 2013 |
| 201202755 | Glasgow Housing Association Ltd | repairs and maintenance | Some upheld, action taken by body to remedy, no recommendations | April 2013 |
| 201202821 | Scottish Prison Service | progression | Not upheld, no recommendations | April 2013 |
| 201202888 | Wishaw and District Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | April 2013 |
| 201203004 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2013 |
| 201203060 | A Medical Practice in the Lothian NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | April 2013 |
| 201203190 | Business Stream | charging method / calculation | Not upheld, no recommendations | April 2013 |
| 201203227 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, action taken by body to remedy, no recommendations | April 2013 |
| 201203254 | Tayside NHS Board | policy/administration | Not upheld, action taken by body to remedy, recommendations | April 2013 |