Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201601668 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | November 2017 |
| 201601715 | City Of Glasgow College | communication staff attitude dignity and confidentiality | Some upheld, recommendations | November 2017 |
| 201602391 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2017 |
| 201602402 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2017 |
| 201602417 | Business Stream | charging method / calculation | Some upheld, recommendations | November 2017 |
| 201602468 | Aberdeen City Council | parks, outdoor centres and facilities | Upheld, recommendations | November 2017 |
| 201602803 | South Lanarkshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | November 2017 |
| 201603268 | Scottish Borders Council | public hygiene/shops/dairies/food processing | Some upheld, no recommendations | November 2017 |
| 201603564 | East Lothian Council | council failure to follow scottish government guidance | Some upheld, recommendations | November 2017 |
| 201603737 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | November 2017 |