Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201604392 | North Lanarkshire Council | nursery and pre-school | Not upheld, no recommendations | October 2017 |
| 201604554 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201604627 | South Lanarkshire Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | October 2017 |
| 201604703 | West Lothian Council | sales and leases of property including excambions | Not upheld, no recommendations | October 2017 |
| 201605471 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201605478 | Western Isles NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | October 2017 |
| 201605828 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | October 2017 |
| 201606203 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2017 |
| 201606218 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2017 |
| 201606290 | Caledonia Housing Association | policy/administration | Not upheld, no recommendations | October 2017 |