Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003747 | Falkirk Council | finance - housing benefit and council tax benefit | Some upheld, recommendations | December 2012 |
| 201004025 | Glasgow City Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | December 2012 |
| 201005291 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, recommendations | December 2012 |
| 201101084 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2012 |
| 201101164 | A Medical Practice, Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201102124 | Glasgow City Council | secondary school | Not upheld, action taken by body to remedy, no recommendations | December 2012 |
| 201102253 | Angus Council | capital works, renovation, central heating, double glazing, etc | No decision reached | December 2012 |
| 201102340 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2012 |
| 201102519 | Public Standards Commissioner | complaints handling | Not upheld, no recommendations | December 2012 |
| 201102836 | University of Edinburgh | teaching and supervision | Not upheld, no recommendations | December 2012 |