Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201705961 | West College Scotland | quality (including complaint handling) | Upheld, recommendations | August 2018 |
| 201705986 | A Dentist in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2018 |
| 201706028 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | August 2018 |
| 201706162 | Fife NHS Board | nurses / nursing care | Some upheld, recommendations | August 2018 |
| 201706195 | Business Stream | policy / administration | Some upheld, recommendations | August 2018 |
| 201706293 | River Clyde Homes | repairs and maintenance | Resolved, no recommendations | August 2018 |
| 201706392 | Fife Council | policy / administration | Upheld, recommendations | August 2018 |
| 201706577 | University of Edinburgh | academic appeal / exam results / degree classification | Upheld, recommendations | August 2018 |
| 201706652 | The City of Edinburgh Council | policy / administration | Some upheld, recommendations | August 2018 |
| 201706941 | A Medical Practice in the Tayside NHS Board area | lists (incl difficulty registering and removal from lists) | Not duly made or withdrawn, no recommendations | August 2018 |