| 201100515           | 
                                                                                        Knowes Housing Association Ltd           | 
                                                                                        Repairs and maintenance of housing stock (incl dampness and infestations)           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201100537           | 
                                                                                        Glasgow City Council           | 
                                                                                        Private sector grants and loans, house condition surveys           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201100538           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        Council Tax (incl Community Charge)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201100550           | 
                                                                                        West Lothian Council           | 
                                                                                        Finance - tenancy charges           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201100662           | 
                                                                                        Care Inspectorate (SCSWIS)           | 
                                                                                        Policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201100710           | 
                                                                                        University of Glasgow           | 
                                                                                        Policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201100716           | 
                                                                                        Lothian NHS Board           | 
                                                                                        Appointments/Admissions (delay, cancellation, waiting lists)           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201100726           | 
                                                                                        Borders NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201100784           | 
                                                                                        A Medical Practice, Highland NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Upheld, action taken by body to remedy, recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201100807           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Personal Property           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        January 2012           |