| 201100708           | 
                                                                                        Dunedin Canmore Housing Association           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, action taken by body to remedy, no recommendations           | 
                                                                                        December 2011           | 
              
          
                                                                                        | 201100767           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        December 2011           | 
              
          
                                                                                        | 201100772           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Some upheld, action taken by body to remedy, recommendations           | 
                                                                                        December 2011           | 
              
          
                                                                                        | 201100796           | 
                                                                                        A Medical Practice, Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2011           | 
              
          
                                                                                        | 201100805           | 
                                                                                        Scottish Prison Service           | 
                                                                                        personal property           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2011           | 
              
          
                                                                                        | 201100903           | 
                                                                                        A Medical Practice, Fife NHS Board           | 
                                                                                        lists           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        December 2011           | 
              
          
                                                                                        | 201101032           | 
                                                                                        Orkney NHS Board           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2011           | 
              
          
                                                                                        | 201101095           | 
                                                                                        A Dental Practice, Highland NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2011           | 
              
          
                                                                                        | 201101136           | 
                                                                                        Scottish Prison Service           | 
                                                                                        legal correspondence           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        December 2011           | 
              
          
                                                                                        | 201101176           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        not upheld, recommendationsadvertisement of proposals:  notification and hearing of objections           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        December 2011           |