Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201808068 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201808099 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201808152 | Business Stream | incorrect billing | Not upheld, no recommendations | June 2020 |
| 201808173 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Not upheld, no recommendations | June 2020 |
| 201808254 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | June 2020 |
| 201808261 | South Ayrshire Council | refuse collections & bins | Some upheld, recommendations | June 2020 |
| 201808264 | Inverclyde Health and Social Care Partnership | continuing care | Upheld, recommendations | June 2020 |
| 201808272 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201808321 | Glasgow City Council | aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 | Upheld, recommendations | June 2020 |
| 201808371 | Borders NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | June 2020 |