Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201809137 | North Lanarkshire Health and Social Care Partnership | care in the community | Some upheld, recommendations | June 2020 |
| 201809148 | Inverclyde Health and Social Care Partnership | care in the community | Some upheld, recommendations | June 2020 |
| 201809208 | Lothian NHS Board - Acute Division | nurses / nursing care | Upheld, recommendations | June 2020 |
| 201809210 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201809351 | Dumfries and Galloway NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | June 2020 |
| 201809363 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | June 2020 |
| 201809373 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201809380 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201809429 | Renfrewshire Health and Social Care Partnership | policy / administration | Not upheld, no recommendations | June 2020 |
| 201809483 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |