Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805107 | A Dental Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201805373 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, no recommendations | March 2020 |
| 201805569 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2020 |
| 201805705 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201805719 | Scottish Prison Service | complaints handling | Upheld, recommendations | March 2020 |
| 201805751 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | March 2020 |
| 201805833 | North Lanarkshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2020 |
| 201805856 | A Medical Practice in the Lothian NHS Board area | policy / administration | Not upheld, no recommendations | March 2020 |
| 201805983 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2020 |
| 201806224 | Heriot-Watt University | policy / administration | Upheld, recommendations | March 2020 |