Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201807280 | Highland NHS Board | policy / administration | Some upheld, recommendations | November 2019 |
| 201807417 | University of Edinburgh | academic appeal / exam results / degree classification | Upheld, recommendations | November 2019 |
| 201808122 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, no recommendations | November 2019 |
| 201811034 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2019 |
| 201811044 | Care Inspectorate | failure to provide information | Not upheld, no recommendations | November 2019 |
| 201901653 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2019 |
| 201902666 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2019 |
| 201700430 | University of Glasgow | special needs - assessment and provision | Upheld, recommendations | October 2019 |
| 201700916 | Scottish Prison Service | progression | Upheld, recommendations | October 2019 |
| 201701825 | University of the West of Scotland | policy / administration | Upheld, recommendations | October 2019 |