| 201600930           | 
                                                                                        Highland NHS Board           | 
                                                                                        communication / staff attitude / dignity / confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2017           | 
              
          
                                                                                        | 201601344           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        December 2017           | 
              
          
                                                                                        | 201601675           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        December 2017           | 
              
          
                                                                                        | 201601706           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2017           | 
              
          
                                                                                        | 201601915           | 
                                                                                        Glasgow City Council           | 
                                                                                        primary school           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        December 2017           | 
              
          
                                                                                        | 201602059           | 
                                                                                        Lothian NHS Board - Acute Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        December 2017           | 
              
          
                                                                                        | 201602125           | 
                                                                                        East Lothian Council           | 
                                                                                        improvements and renovation           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        December 2017           | 
              
          
                                                                                        | 201602127           | 
                                                                                        East Lothian Council           | 
                                                                                        improvements and renovation           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        December 2017           | 
              
          
                                                                                        | 201602129           | 
                                                                                        East Lothian Council           | 
                                                                                        improvements and renovation           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2017           | 
              
          
                                                                                        | 201602349           | 
                                                                                        South Lanarkshire Council           | 
                                                                                        complaints handling (including appeals procedures)           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        December 2017           |