Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300574 | Business Stream | policy/administration | Some upheld, recommendations | January 2014 |
| 201300585 | The City of Edinburgh Council | complaints handling (incl social work complaints procedures) | Some upheld, no recommendations | January 2014 |
| 201300607 | Castle Rock Edinvar Housing Association | repairs and maintenance | Some upheld, recommendations | January 2014 |
| 201300631 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | January 2014 |
| 201300769 | The City of Edinburgh Council | factual error in decision-making | Not upheld, no recommendations | January 2014 |
| 201300796 | Care Inspectorate | complaints handling | Not upheld, no recommendations | January 2014 |
| 201300842 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201300857 | A Council | secondary school | Upheld, recommendations | January 2014 |
| 201300939 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | January 2014 |
| 201301098 | East Dunbartonshire Council | primary school | Not upheld, no recommendations | January 2014 |