Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508759 | Business Stream | incorrect billing | Upheld, recommendations | May 2017 |
| 201508812 | Western Isles NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2017 |
| 201508840 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201600147 | Shetland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201600176 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2017 |
| 201600192 | Falkirk Council | repairs and maintenance | Not upheld, recommendations | May 2017 |
| 201600309 | Midlothian Council | policy/administration | Some upheld, recommendations | May 2017 |
| 201600417 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |
| 201600431 | Grampian NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | May 2017 |
| 201600494 | Inverclyde Council | council tax | Some upheld, recommendations | May 2017 |