Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404437 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201404445 | The Highland Council | council tax | Some upheld, recommendations | January 2016 |
| 201404472 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201404480 | Scottish Prison Service | medical assessments/reports | Not upheld, no recommendations | January 2016 |
| 201404521 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201404543 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2016 |
| 201404639 | Lothian NHS Board | nurses / nursing care | Some upheld, recommendations | January 2016 |
| 201404784 | Glasgow Housing Association | complaints handling | Some upheld, action taken by body to remedy, recommendations | January 2016 |
| 201404857 | Lothian NHS Board | nurses / nursing care | Upheld, recommendations | January 2016 |
| 201404967 | Business Stream | incorrect billing | Resolved, no recommendations | January 2016 |