Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407178 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2015 |
| 201407197 | Aberdeen City Council | burial grounds/crematoria | Not upheld, no recommendations | August 2015 |
| 201407208 | The Highland Council | complaints handling | Upheld, recommendations | August 2015 |
| 201407336 | Dundee City Council | rent and/or service charges | Not upheld, no recommendations | August 2015 |
| 201407345 | East Renfrewshire Council | policy/administration | Not upheld, no recommendations | August 2015 |
| 201407377 | West Lothian Council | policy/administration | Upheld, recommendations | August 2015 |
| 201407445 | Business Stream | incorrect billing | Not upheld, recommendations | August 2015 |
| 201407618 | Care Inspectorate | regulation of care | Not upheld, no recommendations | August 2015 |
| 201407668 | Scottish Prison Service | complaints handling | Upheld, recommendations | August 2015 |
| 201407699 | Scottish Prison Service | complaints handling | Upheld, no recommendations | August 2015 |