Easter closure 

Our office will be closed Friday 3 April to Monday 6 April for the Easter break.

You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201105126 South Lanarkshire Council capital works, renovation, central heating, double glazing, etc No decision reached October 2012
201105182 Business Stream Ltd charging method / calculation Not upheld, no recommendations October 2012
201105354 The City of Edinburgh Council handling of application (complaints by opponents) Not upheld, recommendations October 2012
201200022 A Medical Practice in the Lanarkshire NHS Board area clinical treatment; diagnosis Not upheld, no recommendations October 2012
201200184 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment; diagnosis Upheld, recommendations October 2012
201200239 A Medical Practice in the Ayrshire and Arran NHS Board area communication, staff attitude, dignity, confidentiality Some upheld, recommendations October 2012
201200246 Argyll Community Housing Association improvements and alterations Some upheld, action taken by body to remedy, no recommendations October 2012
201200440 Scottish Prison Service personal property Upheld, action taken by body to remedy, no recommendations October 2012
201200442 Business Stream Ltd charging method / calculation Not upheld, no recommendations October 2012
201200508 Scottish Water sewer flooding - external Not upheld, no recommendations October 2012