Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103552 | Business Stream Ltd | incorrect billing | Upheld, recommendations | September 2012 |
| 201103632 | Perth and Kinross Council | complaints handling (incl social work complaints procedures) | Some upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201103657 | Fife Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | September 2012 |
| 201103664 | Scottish Prison Service | progression | Not upheld, no recommendations | September 2012 |
| 201103712 | Business Stream Ltd | incorrect billing | Not upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201103743 | The Highland Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | September 2012 |
| 201103773 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |
| 201103787 | Rural Stirling Housing Association Ltd | repairs and maintenance of housing stock (incl dampness and infestations) | Some upheld, recommendations | September 2012 |
| 201103824 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2012 |
| 201103887 | Forth Valley NHS Board | policy/administration | Not upheld, action taken by body to remedy, no recommendations | September 2012 |