Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201709160 | University of Edinburgh | complaints handling | Not upheld, no recommendations | February 2019 |
| 201800091 | Edinburgh Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201800170 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201800216 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201800220 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, recommendations | February 2019 |
| 201800301 | Scottish Prison Service | personal property | Upheld, recommendations | February 2019 |
| 201800349 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201800619 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2019 |
| 201800660 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2019 |
| 201800699 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Upheld, recommendations | February 2019 |