Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800738 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019
201800745 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations February 2019
201800971 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations February 2019
201801180 The City of Edinburgh Council child services and family support Upheld, no recommendations February 2019
201801229 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2019
201801256 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019
201801463 Dundee Health and Social Care Partnership sheltered housing issues/residential homes Upheld, recommendations February 2019
201801491 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2019
201801705 South Ayrshire Health and Social Care Partnership child services and family support Upheld, recommendations February 2019
201801896 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019