| 201708065           | 
                                                                                        Lothian NHS Board           | 
                                                                                        communication / staff attitude / dignity / confidentiality           | 
                                                                                        Upheld, recommendations           | 
                                                                                        January 2019           | 
              
          
                                                                                        | 201708286           | 
                                                                                        Argyll and Bute Health and Social Care Partnership           | 
                                                                                        other           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2019           | 
              
          
                                                                                        | 201708492           | 
                                                                                        Lothian NHS Board - Acute Division           | 
                                                                                        appliances / equipment / premises           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2019           | 
              
          
                                                                                        | 201708677           | 
                                                                                        University of Edinburgh           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        January 2019           | 
              
          
                                                                                        | 201709050           | 
                                                                                        Scottish Prison Service           | 
                                                                                        policy / administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2019           | 
              
          
                                                                                        | 201800032           | 
                                                                                        Falkirk Council           | 
                                                                                        road authority as developer / road alterations           | 
                                                                                        Upheld, recommendations           | 
                                                                                        January 2019           | 
              
          
                                                                                        | 201800064           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2019           | 
              
          
                                                                                        | 201800177           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        January 2019           | 
              
          
                                                                                        | 201800377           | 
                                                                                        Falkirk Council           | 
                                                                                        child services and family support           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2019           | 
              
          
                                                                                        | 201800417           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2019           |