Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805241 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201602161 | Scottish Prison Service | complaints handling | Upheld, recommendations | January 2019 |
| 201608807 | A Dentist in the Greater Glasgow & Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201609186 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201609404 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | January 2019 |
| 201703147 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2019 |
| 201704532 | Office of the Accountant in Bankruptcy | policy / administration | Upheld, recommendations | January 2019 |
| 201704758 | The City of Edinburgh Council | control of pollution | Some upheld, recommendations | January 2019 |
| 201704980 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201705027 | Angus Council | child services and family support | Some upheld, recommendations | January 2019 |