Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706209 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | December 2018 |
| 201706372 | NHS 24 | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | December 2018 |
| 201706529 | Aberdeen City Health and Social Care Partnership | policy / administration | Upheld, recommendations | December 2018 |
| 201706717 | Angus Council | wayleaves / rights of access / feu duties / servitudes | Not upheld, recommendations | December 2018 |
| 201706996 | Crown Office and Procurator Fiscal Service | communication / staff attitude / confidentiality | Upheld, recommendations | December 2018 |
| 201707165 | Aberdeen City Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2018 |
| 201707592 | Scottish Prison Service | removal from association / segregation | Upheld, recommendations | December 2018 |
| 201707615 | Home Scotland | repairs and maintenance | Not upheld, no recommendations | December 2018 |
| 201707695 | Scottish Prison Service | communication | Upheld, recommendations | December 2018 |
| 201707816 | Grampian NHS Board | policy / administration | Some upheld, recommendations | December 2018 |