Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802126 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 |
| 201802151 | Highland NHS Board | nurses / nursing care | Upheld, recommendations | November 2018 |
| 201803268 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 |
| 201603914 | East Dunbartonshire Council | handling of application (complaints by applicants) | Some upheld, recommendations | October 2018 |
| 201606059 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, recommendations | October 2018 |
| 201607398 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Upheld, recommendations | October 2018 |
| 201607444 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201608566 | Aberdeenshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | October 2018 |
| 201608890 | Forth Valley NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2018 |
| 201609423 | Dumfries and Galloway Council | primary school | Upheld, recommendations | October 2018 |