Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201607551 | Falkirk Council | handling of application (complaints by opponents) | Upheld, recommendations | May 2018 |
| 201608259 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201608368 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201608381 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2018 |
| 201608514 | Forth Valley NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | May 2018 |
| 201608532 | A Dentist in the Western Isles NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201608559 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201608784 | Scottish Prison Service | supplies of books / newspapers etc | Upheld, recommendations | May 2018 |
| 201608787 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201608902 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |