Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201707096 | A Medical Practice in the Grampian NHS Board area | lists (incl difficulty registerting and removal from lists) | Upheld, recommendations | May 2018 |
| 201602543 | University of Strathclyde | academic appeal / exam results / degree classification | Not upheld, recommendations | April 2018 |
| 201604718 | Audit Scotland | communication / staff attitude / confidentiality | Some upheld, no recommendations | April 2018 |
| 201605138 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2018 |
| 201605802 | Scottish Qualifications Authority | policy / administration | Some upheld, recommendations | April 2018 |
| 201606202 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, recommendations | April 2018 |
| 201606959 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2018 |
| 201607263 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | April 2018 |
| 201607458 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2018 |
| 201607617 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2018 |