Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609191 Glasgow City Council cleansing/public conveniences/streets and stairs Upheld, recommendations September 2017
201609706 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, recommendations September 2017
201609784 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2017
201700226 University of the West of Scotland student discipline Not duly made or withdrawn, no recommendations September 2017
201507681 Scottish Government policy/administration Upheld, recommendations August 2017
201507956 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2017
201508093 Perth and Kinross Council policy/administration Not upheld, no recommendations August 2017
201508215 Grampian NHS Board nurses / nursing care Some upheld, recommendations August 2017
201508300 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations August 2017
201508496 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2017