Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507976 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2016
201508009 Stirling Council primary school Some upheld, recommendations December 2016
201508063 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2016
201508081 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2016
201508083 Lothian NHS Board policy / administration Upheld, recommendations December 2016
201508163 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2016
201508175 Lanarkshire NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations December 2016
201508184 University of Strathclyde academic appeal/exam results/degree classification Some upheld, recommendations December 2016
201508242 Scottish Prison Service progression Not upheld, no recommendations December 2016
201508292 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations December 2016