Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202110695 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2023 |
| 202200504 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | October 2023 |
| 202206401 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2023 |
| 202207640 | A Medical Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | October 2023 |
| 202002423 | South Lanarkshire Council | Complaints handling | Upheld, recommendations | September 2023 |
| 202007481 | West Dunbartonshire Council | Council Tax | Upheld, recommendations | September 2023 |
| 202101440 | South Lanarkshire Health and Social Care Partnership | Assessments / self-directed support | Not upheld, no recommendations | September 2023 |
| 202102932 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Upheld, no recommendations | September 2023 |
| 202104574 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | September 2023 |
| 202106214 | Glasgow City Health and Social Care Partnership | Community Mental health services | Upheld, recommendations | September 2023 |