Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201500956 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201500986 | University of the West of Scotland | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | May 2016 |
| 201500997 | The Highland Council | bus stops, shelters, signs, road furniture | Upheld, recommendations | May 2016 |
| 201501178 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201501196 | Glasgow Clyde College | special needs - assessment and provision | Some upheld, recommendations | May 2016 |
| 201501217 | Scottish Prison Service | earnings | Upheld, recommendations | May 2016 |
| 201501220 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201501222 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | May 2016 |
| 201501397 | Lothian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2016 |
| 201501536 | Weslo Housing Management | improvements and renovation | Upheld, recommendations | May 2016 |