Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201406475 Commissioner for Ethical Standards in Public Life in Scotland complaints handling Not upheld, no recommendations February 2016
201406499 Orkney NHS Board clinical treatment / diagnosis Upheld, recommendations February 2016
201406716 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations February 2016
201407111 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations February 2016
201407227 Berwickshire Housing Association Ltd terminations of tenancy Some upheld, recommendations February 2016
201407237 Fife Council policy/administration Some upheld, recommendations February 2016
201407809 Edinburgh College communication staff attitude dignity and confidentiality Some upheld, recommendations February 2016
201500443 Scottish Ambulance Service clinical treatment / diagnosis Some upheld, recommendations February 2016
201500520 University of Edinburgh academic appeal/exam results/degree classification Some upheld, recommendations February 2016
201500916 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016