| 201300114 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2013 | 
          
                                                                                        | 201300155 | Lothian NHS Board | complaints handling | Not upheld, recommendations | December 2013 | 
          
                                                                                        | 201300160 | Business Stream | charging method / calculation | Upheld, recommendations | December 2013 | 
          
                                                                                        | 201300186 | The City of Edinburgh Council | council tax | Not upheld, no recommendations | December 2013 | 
          
                                                                                        | 201300193 | Argyll and Bute Council | housing statutory repair notices | Some upheld, recommendations | December 2013 | 
          
                                                                                        | 201300219 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 | 
          
                                                                                        | 201300251 | Aberdeen City Council | repairs and maintenance | Upheld, recommendations | December 2013 | 
          
                                                                                        | 201300258 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | December 2013 | 
          
                                                                                        | 201300285 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | December 2013 | 
          
                                                                                        | 201300408 | Dumfries and Galloway Council | council tax | Not upheld, no recommendations | December 2013 |