Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300258 Greater Glasgow and Clyde NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations December 2013
201300285 Scottish Prison Service accuracy of prisoner record Not upheld, no recommendations December 2013
201300408 Dumfries and Galloway Council council tax Not upheld, no recommendations December 2013
201300450 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations December 2013
201300452 Business Stream charging method / calculation Not upheld, no recommendations December 2013
201300533 Tayside NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2013
201300546 Scottish Prison Service complaints handling Not upheld, no recommendations December 2013
201300588 Scottish Prison Service accuracy of prisoner record Upheld, recommendations December 2013
201300623 Scottish Qualifications Authority communication staff attitude and confidentiality Upheld, recommendations December 2013
201300718 Fife College other Some upheld, recommendations December 2013