Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300548 | West Lothian Council | primary school | Upheld, recommendations | October 2013 |
| 201300581 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | October 2013 |
| 201300584 | Scottish Prison Service | policy/administration | Upheld, recommendations | October 2013 |
| 201300625 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | October 2013 |
| 201300679 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2013 |
| 201300724 | North Lanarkshire Council | child services and family support | Not upheld, no recommendations | October 2013 |
| 201300831 | Scottish Prison Service | policy/administration | Upheld, no recommendations | October 2013 |
| 201300835 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2013 |
| 201301031 | Scottish Prison Service | temporary confinement | Not upheld, no recommendations | October 2013 |
| 201301304 | Business Stream | charging method / calculation | Resolved, no recommendations | October 2013 |