Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202881 Business Stream meter reading Upheld, recommendations September 2013
201203006 Orkney NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2013
201203023 Scottish Court Service policy/administration Some upheld, no recommendations September 2013
201203029 East Renfrewshire Council bus stops, shelters, signs, road furniture Not upheld, no recommendations September 2013
201203122 The City of Edinburgh Council repairs and maintenance Some upheld, action taken by body to remedy, no recommendations September 2013
201203181 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations September 2013
201203332 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2013
201203366 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2013
201203417 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013
201203532 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013